Version 2026-10-30 · Effective 2026-10-30 · Applies to flamearth.com and related services ("the Site", "we")
Please read the three parts below before registering or buying paid content. By ticking "I have read and agree" or by continuing to use the Site, you confirm that you understand and accept all of it. If you disagree, please do not register or use the Site.
Part 1 - Terms of Use
1. The service
The Site provides Western astrology content (chart calculation, natal readings, forecasting techniques, birth-time rectification) and a Chinese BaZi personality summary. Some features are free and some are paid. We may change, suspend or end features as needed; major changes will be announced on the Site.
2. Accounts
Register with a real, working email and keep your password safe. You are responsible for activity under your account. Two-step verification is recommended.
One person, one account. Do not rent, transfer or sell accounts. If you suspect your account was taken over, change your password and contact us immediately.
You must be at least 18, or use the Site under the guidance and with the consent of a guardian. The Site is not directed at children under 14.
You can delete your account at any time under "Me → Account security → Delete account".
3. Paid content and refunds
Prices are those shown at checkout. We may change prices; changes do not affect orders already paid.
Paid readings are digital content generated on demand. Once generated and delivered, no change-of-mind refunds are given unless required by law.
If, because of a fault on our side, content fails to generate or is clearly incomplete after payment, or you are charged twice, contact us within 7 days; after verification we will regenerate or refund.
Payments are handled by third-party payment providers. We do not store your card or payment credentials.
4. Acceptable use
You must not: (1) attack, break into or disrupt the Site, or bypass login, payment or rate-limit protections; (2) scrape content or register accounts in bulk with scripts; (3) resell or publicly redistribute Site content, or use it to train or distil other models; (4) submit unlawful, infringing or harassing content; (5) impersonate others. We may restrict features or disable accounts that violate these rules and reserve the right to take further action.
5. Intellectual property
The software, page design, text, charts and readings on the Site belong to us or the relevant right holders. For readings generated from your own birth details, you may save, print and share them with friends and family for personal use, but not resell or mass-distribute them.
6. Interruptions and limitation of liability
We try to keep the service stable but do not guarantee it will be uninterrupted or error-free. To the extent permitted by law, we are not liable for losses caused by network faults, failures of third-party services (including AI models, payment and email providers) or force majeure. To the maximum extent permitted by law, our total liability in any case is limited to the amount you actually paid for the relevant service. Nothing here excludes liability that cannot be excluded by law.
7. Changes
We may update this document; we will change the version number and tell you on the Site. Continued use means you accept the update. For changes materially affecting your rights, we will ask you to confirm again.
8. Governing law and disputes
This agreement is governed by the law of the place where the operator is located. Disputes will first be settled through friendly negotiation; failing that, they will be submitted to the competent court at the operator's location.
Part 2 - Privacy Policy
1. What we collect
Account data: email, nickname and password (stored only as an irreversible hash; we cannot see it). If you enable two-step verification, the authenticator secret is stored encrypted. If you enter an invite code at sign-up, it is recorded.
Birth details you choose to save: date, time, place, gender and name, stored only when you click "Save to my charts". The admin interface only shows how many charts you saved, never their contents.
Details typed in temporarily: birth details you do not save as a chart are not stored as a profile. Readings you generate while logged in are saved to your account, keyed to the birth details used that time, so you can open them again.
Readings you have generated: paid natal sections, daily / weekly / monthly forecasts, the year report, and synastry readings are saved after they are generated. Opening the same chart and the same period shows them again without a new charge. They are deleted when you delete your account.
Someone else's birth details in a synastry reading: once you generate the reading, the other person's birth details are stored with it so you can reopen it. Only enter details you are allowed to use.
Follow-up questions: each question and answer is saved with the place you asked it (a natal chapter, a day / week / month, or one synastry pair). Opening that same place shows the conversation again. There is no separate list of all questions. These are deleted with your account.
Usage and security records: login time, IP address, browser type, failed logins, number and volume of paid generations, order records and admin audit logs, used for security, quotas, reconciliation and troubleshooting.
Cookies and local storage: see section 6.
2. How we use it
To provide charts, readings, orders, accounts and support, and to send necessary emails such as verification and password reset (if email is enabled).
To prevent abuse and fraud (login lockout, rate limits) and keep accounts and systems secure.
To improve the service, using only aggregated data that does not identify you.
To meet legal obligations.
We do not sell your personal information and do not use it to serve third-party advertising.
3. Sharing and cross-border transfers
AI model providers: to generate a paid reading, your chart data (planetary positions etc.) and the gender, name and language you entered (never your email or password) are sent to a third-party large-language-model service - currently mainly DeepSeek, with Anthropic (Claude) as a fallback. These providers may be located outside your region, so this can be a cross-border transfer. Please do not put information you do not want sent out (full legal name, ID numbers, home address) into free-text fields such as the name field.
Payment providers: when you pay, order information is handled by third-party payment channels such as WeChat Pay or Alipay under their own privacy policies.
Email provider: your email address is passed to our email provider to send verification and password-reset messages.
Hosting: data is stored on cloud servers we rent.
Apart from the above, and legal requirements or lawful requests by authorities, we do not disclose your personal information to anyone else.
To avoid regenerating the same text, the server caches generated readings. The cache relates only to chart data and prompts and is not linked to your email.
4. Retention
Account data and saved charts: kept until you delete your account.
After deletion: saved charts are deleted, email and nickname are anonymised, all sessions are revoked, and order records are kept anonymously (needed for accounting and legal duties, for the period the law requires).
Logs and security records: kept for a reasonable period (generally no more than 12 months), then deleted or anonymised.
5. Your rights
View and edit: change your nickname and password and delete saved charts under "Me".
Delete: "Me → Account security → Delete account".
Access, correction, export, withdrawal of consent, restriction and other requests: email support@flamearth.com. After verifying your identity we will reply within 15 business days.
If you are in the EU, UK or a similar region, you have the data-protection rights given by local law and may complain to your local supervisory authority.
6. Cookies and local storage
Session cookie (HttpOnly, required): keeps you signed in; lasts 30 days if you choose "Remember me".
CSRF token (required): protects against cross-site request forgery.
Language preference (cookie lang and browser storage af_lang): remembers your interface language and lets the server write readings in that language.
We do not use advertising or cross-site tracking cookies. You can clear or block cookies in your browser, but you may then be unable to sign in.
7. Security
HTTPS throughout; hashed passwords; login lockout and rate limits; revocable sessions; audit-logged admin actions; admin interface visible to administrators only. No system is absolutely secure. Please contact us if you notice anything unusual. If a security incident affects your rights, we will notify you and take remedial steps as required by law.
8. Children
The Site is not directed at children under 14 and we do not knowingly collect their information. Users under 18 should use it with a guardian's consent and guidance. If we have collected a minor's information by mistake, contact us and we will delete it.
9. Updates
When we update this policy we change the version number and notify you on the Site; for major changes we will ask you to confirm again.
Part 3 - Disclaimer
Nature: Content on the Site is based on traditional astrology (Western astrology techniques, BaZi, etc.) and formula-based calculation, written with the assistance of artificial intelligence, and is for self-reflection, cultural entertainment and reference only. Astrology is not a scientifically validated way to predict events, and we do not guarantee the accuracy, completeness or suitability of any reading.
Not professional advice: Nothing here is medical, psychological, legal, investment, family or career advice. Do not make major life decisions based on the Site (quitting a job, marrying or divorcing, investing or borrowing, stopping or changing treatment). For health or mental-health matters consult a doctor or professional; for legal or financial matters consult a lawyer or licensed professional.
No predictions of death or disaster: We do not predict lifespan, death, specific illnesses or dates of disasters. Any such wording is symbolic or tendency-based; please do not take it literally or become anxious.
AI-generated text: Readings are generated by large language models from chart data and may contain errors, omissions or biased wording; wording may also differ slightly between languages. Please read critically.
Accuracy of your data: Results depend on the birth date, time and place you enter (especially the accuracy of birth time). Wrong input leads to wrong results, for which we are not responsible. The rectification feature returns calculated candidates based on the events you provide, not a definitive conclusion.
Your decisions: You are solely responsible for any decision you make based on the Site and its consequences. To the maximum extent permitted by law, we are not liable for direct or indirect loss from using, or being unable to use, the content.
Emergencies: If you are in an emotional crisis or have thoughts of harming yourself or others, contact local emergency services or a crisis helpline immediately; do not rely on the Site.
Third parties: The Site may include or link to third-party services (AI models, payments, email), whose content and policies we do not control and are not responsible for.
Respect: Astrology is a cultural and belief practice. We respect different beliefs and views, and nothing on the Site is meant to discriminate against any person or group.
Contact
For questions, complaints, personal-information requests or refund requests, email support@flamearth.com.